Effective Date: 12 July 2026
Ferns IT Consultancy Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website or use our services.
We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable UK privacy legislation.
1. About Us
Ferns IT Consultancy Ltd is a UK technology consultancy providing IT consultancy, website development, software solutions, digital marketing, search engine optimisation (SEO), cloud services and related business technology solutions.
Registered Office
Ferns IT Consultancy Ltd
2 Global House
Global Park
Moorside
Colchester
Essex CO1 2TJ
United Kingdom
Email: mail@ferns-it.com
Ferns IT Consultancy Ltd is the Data Controller responsible for the personal information collected through this website.
2. Information We Collect
Depending on how you interact with us, we may collect:
Information you provide
- Name
- Email address
- Telephone number
- Company name
- Business address
- Information submitted through our contact form
- Information contained within emails or other correspondence
Information collected automatically
When you visit our website we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Website usage statistics
- Pages viewed
- Time spent on pages
- Referral source
- Cookie information
3. How We Use Your Information
We use personal information to:
- Respond to enquiries
- Provide requested services
- Manage customer relationships
- Deliver IT consultancy and technical services
- Improve our website
- Analyse website performance
- Protect our website against fraud and spam
- Comply with legal obligations
- Maintain business records
We only use personal information where we have a lawful basis to do so.
4. Lawful Basis for Processing
We process personal information under one or more of the following lawful bases:
- Consent
- Contract
- Legitimate Interests
- Legal Obligation
5. Contact Forms
If you choose to contact us using our website, we collect the information you provide solely for the purpose of responding to your enquiry.
We do not use enquiry information for unsolicited marketing.
6. Cookies
Our website uses cookies to ensure that it functions correctly and to improve user experience.
These may include:
Essential Cookies
Required for website functionality.
Analytics Cookies
Used to understand how visitors interact with the website.
Security Cookies
Used to protect the website against spam and malicious activity.
You may control cookies through your browser settings or through our cookie consent banner.
7. Google Analytics
We use Google Analytics to understand how visitors use our website.
Google Analytics helps us analyse:
- Visitor numbers
- Popular pages
- Time spent on pages
- Device types
- Browser types
- Geographic region
This information is anonymised where possible and is used solely to improve our website and services.
8. Google reCAPTCHA
To protect our website from spam and abuse, we use Google reCAPTCHA.
This service analyses visitor behaviour to determine whether requests are made by genuine users.
Google’s use of information is governed by its own Privacy Policy and Terms of Service.
9. Website Security
We take reasonable technical and organisational measures to protect personal information, including:
- Secure website hosting
- SSL encryption
- Access controls
- Password protection
- Security monitoring
- Regular software updates
While we take every reasonable precaution, no website can guarantee absolute security.
10. Sharing Your Information
We do not sell, rent or trade your personal information.
Where necessary, information may be shared with trusted service providers who assist us in operating our business, including:
- Website hosting providers
- Cloud service providers
- Analytics providers
- Email service providers
- Professional advisers where legally required
These providers process personal information only on our instructions or under their own legal obligations.
11. International Transfers
Some of the third-party services we use, including Google services, may process information outside the United Kingdom.
Where this occurs, appropriate safeguards are implemented to ensure that personal information remains protected in accordance with UK GDPR.
12. Data Retention
We retain personal information only for as long as necessary to:
- Provide services
- Respond to enquiries
- Meet contractual obligations
- Comply with legal requirements
- Resolve disputes
When information is no longer required, it is securely deleted or anonymised.
13. Your Rights
Under UK GDPR you have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal information
- Request restriction of processing
- Object to processing
- Request data portability
- Withdraw consent where consent is relied upon
Requests should be sent to: mail@ferns-it.com
14. Links to Other Websites
Our website may contain links to external websites.
We are not responsible for the privacy practices or content of third-party websites.
15. Children’s Privacy
Our website is intended for business users and is not directed at children under the age of 13.
We do not knowingly collect personal information from children.
16. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legislation, technology or our business practices.
The latest version will always be published on this website.
17. Complaints
If you have any concerns regarding how we handle your personal information, please contact us first so that we have an opportunity to resolve the matter.
If you remain dissatisfied, you have the right to complain to the Information Commissioner’s Office (ICO).
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: https://ico.org.uk
18. Contact Us
If you have any questions regarding this Privacy Policy or the processing of your personal information, please contact:
Ferns IT Consultancy Ltd
2 Global House
Global Park
Moorside
Colchester
Essex CO1 2TJ
United Kingdom
Email: mail@ferns-it.com
